Netbox Troubleshooting

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If you have further questions, you can contact us at support@cobot.me.


To set up the Netbox, generally all you have to do is plug it in and it will just work. Nevertheless, some network configurations can cause problems where some devices unable to connect. If any of your members are having trouble connecting, check the following:

Internet is slow with the netbox

See that you ordered the right model for your space. The standard model supports up to 100 users. The bigger one up to 300 users and Gigabit Internet. Have a look at the detailed technical specs for more info.

Login form not showing

If the login form is not showing on a device, try to open a browser and visit a website that does not use HTTPS, e.g. http://example.com. This should redirect you to the login form.

Disable custom DNS settings

Devices connecting to the Netbox need to use the DNS settings provided by your local DHCP server. If a device is using a custom DNS server, remove those settings (on Mac or Windows).

Multiple DHCP servers

If some devices work and some don't, check if their IP addresses are in the same range (e.g. 192.168.0.x). If you find differences, it might be that there is more than one DHCP server in your network, which will cause problems. Find it and turn it off.

NAT router behind Netbox

The Netbox needs to be able to see each device's IP and MAC address. If you put a NAT router between your Netbox and your devices, the Netbox will see the same IP and MAC address for every device, and that won't work. You can check if this is happening by looking at all registered MAC addresses for your space. If there's only one, you probably have a problem.


If you are using VLANs in your space to segment your network, the netbox need some adjustments to work with the VLAN traffic running through it. Please contact linewize support to get that done for you

Still stuck?

If you're still stuck, please contact Linewize directly via their 24h support number +1 (844) 334-5307 (USA) or +64 366 715 78 (New Zealand) or send them an email.

Temporarily disconecting the netbox

If the issue can't be solved quickly to allow your members to work when your Netbox device has issues, you can disconect the Ethernet cable from the ETH1 port (center Ethernet port) of the Netbox and reconnect it to a free port on your router. Please leave the Netbox connected with the other cable so that the Netbox stays connected to the internet.

Once your Netbox has been fixed, you can plug the cable that you connected to your router from your wifi access point/LAN switch back into the ETH1 port (center Ethernet port) of the Netbox.


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