We’re here to support you. Our statement, resources and product updates:

COVID-19 Updates
FAQS

What Exactly Does Cobot Do When An Invoice Is Due?

Last updated:

When an invoice is generated Cobot will:

  1. Send an email with the .pdf of the invoice to the member (if the member has an email address on file).
  2. Try to charge the payment method on file.
  3. Mark it as paid if the automated payment went through correctly.
  4. Notify the member by email if it failed.
  5. Try to charge the member two additional times (on consecutive days).
  6. Notify the admin and member if it failed a third time, and stop auto-charging.

If you want to be notified for the first and second time the payment has failed, turn on additional notifications. You can do this by adding the free 'Notifications' add-on under Add-ons » Notifications » Install Add-on.


Back

Try Cobot For Free

Start your free 1 month trial. No commitment or credit card required.