Issuing Refunds

You can issue credit to your members, but to send money bank to their bank account, you'll need to go through your payment provider.

Amanda avatar
Written by Amanda
Updated over a week ago

Currently, the refund has to go through your payment provider directly. Please have a look at the guide for your payment provider:

Please make sure to create an additional invoice with a negative amount to offset the original invoice. This way your analytics will be correct.

Alternatively, you can issue credit to your member instead of a refund, which will be applied to their next invoice. You can do this by going to the member's profile, clicking the drop-down menu by Charges/Credits, "Add Charge/Credit," then entering a negative amount in the field provided. See the one-time charge guide for more information.


Next Step

You will no doubt need to offer one-time charges.

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