FAQ

How can I change my own/my coworker's email or password?

Changing your member's email address

To change the email address, go to a member and click on "Edit Contact Details".

You can only change a member's email address as long as the membership is not connected to a user account. The reason is that once it is connected, it can be used for multiple spaces, so you as a space would be changing data for another space.

If that email address needs to be changed - your members can do it as described below.

Member changing their own email/password.

To have your member change their email address and/or password:

  1. Log in
  2. Go to your account page by clicking the email in the dropdown next to your avatar image on the top right.
  3. Click on the "Edit" link to reach the edit account page
  4. To only change your email address fill in the new address, leave the password fields blank and press "Update"
  5. To only change your password fill in the new password in the "Password" and "Confirm Password" fields and press "Update"

Member forgot their own password.

If your member forgot their password, they can set up a new one by using the 'forgot password' link in the top right corner.

This will send them an email with a link to reset their password. If their email still does not work please contact support.

Changing your member's billing email address

To change the billing email address associated with a member account

  1. *Manage > Member > Member Profile
  2. "Membership Box > dropdown > Edit Contact Details
  3. Change the billing address
  4. Press "Update Details"

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