Both members and admins must log in with an email and password. This guide will walk you through how to change them.
Changing Your Admin Email & Password
As an admin, you only have one email associated with your account, your login email.
To change this email, log in to your admin portal » click on your user icon in bottom left corner » Your Account.
You will be redirected to your account dashboard. Click on 'Edit' and change your email or password.
IMPORTANT NOTES:
You are required to enter your current password when updating your email.
Updating your password requires your current password and a confirmation of the new one.
If you are have both an admin and member account, this will change your login for both.
If you forgot your password, reset it here.
You can update your email settings elsewhere. Check out this guide to learn how.
Changing Your Member's Email
You can only change a member's email address if they are not connected to their member portal. A member can use the same email for multiple coworking spaces; changing it once they are connected would potentially change data for another space and violate privacy regulations.
If the member is not yet connected to their member portal, then you can change their email address by going to the member's profile (Manage » Members » click on member name) » Edit.
Changing Your Member's Billing Email
Members can have their invoices sent to an additional or different email address than their login email. To change this, go to the member profile » Edit.
When you enter an email in the billing email field, invoices will be sent to this address only. If the member wishes to have invoices sent to both the billing email and their login email, you will need to enter them in this field separated by spaces.
Member Changing Their Own Email and Password
Although you can't change your member's password once they are connected, they can do this themselves. Send them the following instructions:
Log in.
Click on your profile icon in the top right corner » Your Account.
You will be redirected to your account dashboard. Click on 'Edit' and change your email or password.
You are required to enter your current password when updating your email.
Updating your password requires your current password and a confirmation of the new one.
Member Forgot Their Password
If your member forgets their password, they can set up a new one by either:
Going to the Cobot password reset page here (you can also use this as an admin).
Using the 'forgot password' link in the top right corner of your login page.
This will send them an email with a link to reset their password. If their email still does not work please contact support.