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- Adding Coworkers
- Adding Plans
- Adding administrators to your space
- Automated Payments
- Booking Resources
- Credit Cards
- Help Desk
- Managing and Booking Resources
- Member questions
- One-time Charges
- RFID/swipe card check-in
- Registering a Space
- Setting up a Coworking Space
- The Admin Dashboard
- Time Passes
- Wifi Integration
The help desk is your communication central to your coworkers. It allows you to do two things: publish How-Tos and answer support issues.
If your coworkers have any problems (e.g. the printer ran out of paper, trouble with a payment...), they can report them here so you can fix them more quickly.
Coworkers can report an issue by clicking on the Help Desk link in the navigation. After they have submitted the form, you will be notified by email.
You can see all open issues under Manage, Open Issues.
When you comment on an issue, everyone who has commented on it before is notified again via email.
The How-Tos allow you to publish information that you would otherwise have to explain to every new coworker over and over again, e.g. how to configure/use the printer.
You access the How-Tos under Manage, How-Tos.
To add a How-To click on the Add How-To button in the top right corner. Enter the information into the following form. Note: you can use Markdown for basic formatting:
A few basic formatting rules:
# heading level 1 ## heading level 2 _italic_ **bold** * list item 1 * list item 2 [link](http://example.com) ![image alt text](http://example.com/image.jpg)
Your coworkers can read the How-Tos by clicking on the Help Desk link in the navigation: