The help desk is your communication central to your coworkers. It allows you to do two things: publish How-Tos and answer support issues.

Issues

If your coworkers have any problems (e.g. the printer ran out of paper, trouble with a payment...), they can report them here so you can fix them more quickly.

Coworkers can report an issue by clicking on the Help Desk link in the navigation. After they have submitted the form, you will be notified by email.

Reporting an issue

You can see all open issues under Manage, Open Issues.

Admin Dashboard Help Desk

When you comment on an issue, everyone who has commented on it before is notified again via email.

View Issues

How-Tos

The How-Tos allow you to publish information that you would otherwise have to explain to every new coworker over and over again, e.g. how to configure/use the printer.

You access the How-Tos under Manage, How-Tos.

How-Tos on admin dashboard

To add a How-To click on the Add How-To button in the top right corner. Enter the information into the following form. Note: you can use Markdown for basic formatting:

Add How-To

A few basic formatting rules:

# heading level 1
## heading level 2

_italic_
**bold**

* list item 1
* list item 2

[link](http://example.com)
![image alt text](http://example.com/image.jpg)

Your coworkers can read the How-Tos by clicking on the Help Desk link in the navigation:

Reading the How-To