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Guides

Prorated Invoices

To set prorated invoices by default throughout Cobot, you first need to set up a default invoice day.

  1. Go to Setup > Invoice Settings > Default Invoice Day
  2. Select the day of the month (1st-28th)
  3. Click "Update"

Now, when a member registers and their account is confirmed by an admin, the "Send prorated invoice on start date" box will be checked by default and the "First recurring invoice date" will be set to the upcoming default invoice day.

As an admin, when you add or confirm a new member, you can adjust the prorated invoice settings in the following ways:

When adding a member:

  1. Start date: when the member begins to have access to the space / start their plan
  2. First recurring invoice date: this will become their monthly billing date (can be reset at any time)
  3. Confirm if Cobot should send a prorated invoice (pay for the time from their start date and the first recurring invoice as a separate fee) by checking or unchecking the box by "Send prorated invoice on start date"

If you selected Send prorated invoice, Cobot will send a prorated invoice to your member. Please note that it may take a few minutes until the prorated invoice is generated by Cobot.

If you unchecked that box, Cobot will give them free access to the space until their first recurring invoice date. Several spaces use this feature to offer a free first day, week or month.

When confirming a member, simply check the box by "Send prorated invoice on start date," then click the Confirm button!

Let's go through issuing refunds.