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COVID-19 Updates

Credit Cards & Direct Debit

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We offer coworking spaces the ability to accept credit card and direct debit payments from their coworkers. After your members have entered their credit card or bank account details, payment will run automatically in the background without any action needed from you.

You will need to sign up with a credit card or direct debit payment provider. We support Stripe and greatly recommend using it, if it's available in your country. Stripe is very easy to set up and often the cheapest option.

Other providers we support are Authorize.net in the U.S. and Adyen.com (almost) worldwide. In addition, you can opt for Paylane in Europe and Veritrans in Japan.

For direct debit payments, we work with Gocardless (UK/EU).

After you have registered with the payment provider, you can add a new payment method to Cobot by clicking on Setup » Automated Payments, then the "Add Payment Method" button.

Now select the appropriate payment provider from the list and follow the instructions to connect your account with Cobot.

When a new coworker signs up for your space, we ask for their credit card (or bank account) details. From then on, Cobot charges the invoiced amount to their credit card/bank account each time we send out an invoice.

Cobot keeps track of credit card payments and updates the payment status of the invoices accordingly.

After a failed payment, the member in question is notified by email and the payment is retried up to three times. If the payment still fails after the third time, your administrators will receive an email notification.

Note: You can always change a payment method at a later stage by going back to Setup » Automated Payments. This will only change the payment method options for coworkers who sign up after you make the change. Coworkers who already signed up before the change will not be affected by it.

PayPal works slightly differently.

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