Guides

I'm a Member, How Do I Use Prepaid Booking Passes?

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This guide is to help you learn how to use Prepaid Booking Passes from your Cobot member portal.

The way Prepaid Booking Passes work is that before you can make a booking on your coworking spaces calendar, you need to buy (and immediately pay for) a Prepaid Booking Pass.

Each Pass holds time valid for single or multiple rooms, depending on your coworking spaces configurations. If the Pass is an hour-long, for example, you can make bookings in smaller time increments until you have used up the Pass entirely. That means a Prepaid Booking Pass of one hour can be used to create an hour-long booking and two 30-minute bookings, four 15-minute bookings, or six 10-minute bookings. The smallest increment of time supported by the booking calendar is 5 minutes.

You can see how many Passes you have on your account as well as purchase more from your Member Portal Dashboard.



You can purchase more Passes by clicking on 'Buy Booking Passes.' You can enter the number of Passes you would like and the type of pass from the dropdown. You will be charged for these right away, and can find your invoice under your 'Membership' tab, emailed to you, or both.



IMPORTANT NOTE: You will need to have an active payment method on file, such as PayPal or a credit/debit card to purchase more Passes. If paying via manual methods, such as cash or check, you will need to ask an admin in your space to assign these to your account for you.

Once purchased, you can use a Prepaid Booking Pass by going to the 'Bookings' section in your member portal. You will see how many Passes you have left under 'Resource' and how many Passes your booking will deduct under 'Price' within the booking form.





If you have Booking Credits on your account and Prepaid Booking Passes, this works slightly differently.

Your membership may combine both Booking Credits and Prepaid Booking Passes. A booking credit is free time in a Resource that you will not be charged for. When you make a booking, free Booking Credits are used first. When you have run out of Credits, you will be prompted to buy another Prepaid Booking Pass. If you see this pop-up, then you know more Passes are needed.



If you have any questions or are unsure of how to use your account, reach out to your Coworking space's admin team.

Happy Coworking!

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