We recommend of course checking Kisi!
- Sign in to KISI.
- Click on the Place that is associated with your Cobot space.
- Click on the Group they would have been assigned to (either your default group or their plan name).
- Look for their name under Users.
- If they are there, and showing as pending, the integration is functioning correctly. You can ask the member to check at that date/time for the registration email.