Cobot Support Center

Schön, dass du hier bist! Was können wir für dich tun? Hier findest Du unsere ausführlichen FAQs und Anleitungen, die dir höchstwahrscheinlich die Informationen liefern werden, die du suchst. Wenn du die Antworten auf deine Fragen nicht finden kannst, schreibe uns einfach eine E-Mail.

Anleitungen
FAQ
Lernen
Kontakt
Amanda Wolf

Amanda Wolf

Ben Resnick

Ben Resnick

Clara Gaillard

Clara Gaillard

Genevieve Parks

Genevieve Parks

Laura Tump

Laura Tump

Morgan Sully

Morgan Sully

Willkommen

Wir tun unser Bestes, um alle Supportanfragen möglichst schnell zu beantworten. Cobot ist mit Liebe handgemacht. Wir lagern nichts aus, wir verwalten alles intern. Wenn Du uns also kontaktierst, werden wir so schnell wie möglich für Dich da sein.

Wenn Du Fragen hast, schau bitte zuerst in unsere FAQs und Anleitungen. Für nicht behandelte Themen oder benutzerspezifische Anfragen kannst Du eine E-Mail an support@cobot.me senden oder eine Einstiegssitzung anfordern.

Anleitungen

Diese Anleitungen helfen Dir zu verstehen, wie Cobot funktioniert und einzurichten ist.

Registering Your Coworking Space And Getting Started Space Settings Setting up Your Privacy Policy and Data Processing Agreement Customizing Your Signup Page, Logo and Colors The Dashboard Adding Administrators Administrator Permissions Custom Domains Adding Members Member Overview
Adding Membership Plans Time Passes Hourly Time Passes Monthly Extras Adding Deposits or Signup Fees Custom Plans Paying For Other Members or Employees Companies Paying A Flat Fee For Their Employees Companies with Longer-Term Leases and Employees Checking In Members Changing Plans Canceling/Deleting A Membership Connecting A Member/Coworker To Their Profile Printer Integration
Managing Resources Prepaid Booking Passes How To Book A Resource External Bookings Recurring Bookings Editing Bookings Syncing Calendar Feeds
Invoicing Credit Cards & Direct Debit PayPal Prorated Invoices Issuing Refunds One-Time Charges Free-Form Invoices Accounting Codes Working With Multiple Tax Rates Or Currencies Mehrwertsteuersenkung in Deutschland 2020
Help Desk Member Questions Emailing From Cobot Cobot's Slack Integration Cobot's MailChimp Integration Targeted Marketing Using Cobot's Mailchimp Add-On Improving Email Delivery Success From Your Domain Setting Your Spaces Status for Your Members During the COVID-19 Crisis
Wifi Integration Radius Setup Creating Wifi Guest & Group Accounts
Analytics Overview Analytics Add-Ons Exporting Member Data Exporting Invoice Data Exporting Booking Data Exporting Check-In Data
Getting Started With Zapier Cobot To Slack Zapier Integration Connecting Cobot With A CRM Through Zapier (Best Practices) Updating Salesforce Contact When A Member Cancels List Of Available Fields For Zapier Triggers
How Do I Set Up Cobot's Integration With Tapkey? Setting Up Your Cobot Sensorberg Integration RFID/Swipe Card Check-In Setting Up The Cobot KISI Integration Creating Your Own RFID Integration (API) Setting up Your Cobot Salto Integration Setting up Your Cobot Dormakaba Integration
Registering Additional Spaces Give Members Access To Multiple Spaces
Cloudessa Setup (Discontinued)
Signup Guide for Your Members I'm a Member, How Do I Use Time Passes? I'm a Member, How Do I Use Prepaid Booking Passes?

FAQ

What Does The Member View/Portal Look Like? Can I Send Invoices In Advance Or A Reminder Email Before Members Are Charged Can I Limit The Number Of Members Per Plan? Can I Make The Member Phone Number A Required Field? Can I Send Messages/Emails/Newsletters To My Members? How Can I Change My Own/My Coworker's Email Or Password? How Can I Check In The Guests Of My Members? How Can I Pause/Freeze A Membership? How Can I Reactivate A Cancelled Member? How Can Admins/Members Upload Their Picture? How Can My Member Reset Their Password? How Do I Delete A Coworker Who Has Cancelled Their Membership? How Do I Delete Test Data? How Do I Delete/Remove Members? When Do Day Passes / Booking Passes Expire? How Can I Change More Than One Members Plan at a Time?
How Can I Delete An Invoice? Are Time Passes Also Prorated? What Does 'Write Off' On My Invoices Mean? Can I Add A Retention Rate To Invoices? Can I Give Members A Discount On Their Plan? Can Cobot Prorate Mid-Month Or When I Change A Member's Plan? Can I Have Members Be Charged Immediately When They Sign Up? Can I Offer A Discount For Committing To Longer Term Memberships? Can I Offer My Members To Pay In Advance (Lump Sums)? Can Invoices Be Sent To A Different Email Address Than A Member's Primary Email? How Can I Add An Annual (Yearly) Membership Fee? How Can I Add Cash Payments Or Other Manual Payment Methods? How Can I Bill A Deposit/Early Payment In Advance? How Can I Change The Day My Coworkers Are Invoiced? How Can I Create A Weekly Plan? How Can I Give My Members A Short-Term Promotional Rate? How Can I Require My Members To Add A Payment Method? How Can I Invoice Charges Before the Members Next Billing Date? What Exactly Does Cobot Do When An Invoice Is Due?
What Is GDPR And What Does It Mean For Me? Cobot Hosting, Security FAQ Can I Build My Website With Cobot? How Can I Delete A How-To How Can I Switch From My Current Software To Cobot? Can I Use My Own Domain? Do You Have A Phone App/Mobile Website? How Are The Numbers In The Analytics Section Calculated? How Can I Change The Name Of My Add-ons? How Can I Track My Revenue? How Can I Use Javascript? How Do I Delete Admins? How Do I Delete My Account? How Does Cobot Assign Day Passes, Do They Roll-Over? I Am An Admin. How Can I See My Member View? Why Does Cobot Say My Email Isn't Working? Why Don't We Revoke Access When A Payment Fails? In Which Languages Is Cobot Available? How Can I Use Google Analytics or Google Tag Manager?
Can Cobot Sync With Outlook? Can I Embed A List Of Members On My Website? Can I Use Cobot As A CRM? Can I Also Use My Liquidspace Account? Can I Embed The Booking Calendar On My Website? Can I Embed The Plans I've Created With Cobot On My Website? Can I Give Members Vouchers? How Can I Give Guests Access To Our Wi-Fi? How Can I See If A Member Was Invited To My Space's Slack Team? How Can I See If A Member Was Invited To My Spaces KISI Place? Netbox Troubleshooting What Do I Do If My Coworkers Can't See The Wifi Login Page? Why Can't Some Of My Members See Our Add-Ons? Cloudessa Troubleshooting
Can I Display Cobot Bookings Outside My Meeting Rooms? Can I Get A Separate Calendar Feed For Each Meeting Room? Can My Members Be Notified About Upcoming Meetings? How Can Non-Members Book A Meeting Room?
How Does Cobot Calculate The Number Of Members Of My Space? How Much Does Cobot Cost/What Is The Pricing? Is There A White-Label Version Of Cobot Available?

Coworking lernen

Hier ist eine Sammlung von Ressourcen, die Du besonders nützlich finden wirst, wenn Du einen Coworking-Space startest: Von Mitgliedschaftstarifen und -vereinbarungen bis hin zu Ressourcen rund um Zahlungsmethoden, Internetkontrolle und Events für Deine Community.

Kontakt

Sende uns eine Nachricht

Kontaktmöglichkeiten

Wir sind in Europa, wo es gerade 05:41NACHMITTAGS ist. Die Website wird rund um die Uhr auf kritische Fehler überwacht.

E-Mail: support@cobot.me


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Einstiegssitzung

Wenn Du zuerst Kontakt aufnehmen möchtest, fordere eine persönliche Einstiegssitzung an.

Made with love in Berlin