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Cobot Support Center

Glad you are here! What can we do for you? Need some help? Here are our detailed FAQs and Guides where you will most likely find the answers you are looking for. If you aren’t able to find the answers to your questions, please don’t hesitate to write us an E-Mail.

Guides
FAQ
Learn
Contact
Genevieve Parkes

Genevieve Parkes

Amanda Wolf

Amanda Wolf

Luca Schlotheuber

Luca Schlotheuber

Clara Gaillard

Clara Gaillard

Ben Resnick

Ben Resnick

Welcome

We do our best to reply to all support requests as fast as we can. Cobot is handmade with love. We don’t outsource, we manage everything in house, so contact us and we will be there for you as quickly as possible.

If you have any questions, please check out our FAQs and Guides first. For any topics not covered or custom requests, you can send an email to support@cobot.me or request a getting started session.

Guides

These Guides will help you understand how Cobot works and how to set things up.

Registering Your Coworking Space and Getting Started Space Settings Customization The Dashboard Members Overview Setting up Your Privacy Policy and Data Processing Agreement Adding Members Adding Administrators Administrator Permissions
Adding Membership Plans Time Passes Hourly Time Passes Monthly Extras Adding Deposit or Signup Fees Custom Plans Paying for Other Members or Employees Companies Paying a Flat Fee for Their Employees Companies with Longer-Term Leases and Employees Checking in Members Changing Plans Canceling/Deleting a Membership Connecting a Member/Coworker to Their Profile Printer Integration
Help Desk Member Questions Emailing from Cobot Cobot's Slack Integration Cobot's MailChimp Integration Targeted Marketing Using Cobot's Mailchimp Add-On Improving Email Delivery Success from Your Domain
Invoicing Credit Cards and Direct Debit PayPal Prorated Invoices Issuing Refunds One-Time Charges Free-Form Invoices Accounting Codes Working with Multiple Tax Rates or Currencies
Getting Started with Zapier Cobot to Slack Zapier Integration Connecting Cobot with a CRM Through Zapier (Best Practices) Updating Salesforce Contact When a Member Cancels List of Available Fields for Zapier Triggers
Wifi Integration Radius Setup Creating a Wifi Guest Account
Analytics Overview Analytics Add-Ons Exporting Member Data Exporting Invoice Data Exporting Booking Data Exporting Check-In Data
Managing Resources Prepaid Booking Passes How to Book a Resource External Bookings Recurring Bookings Editing Bookings Syncing Calendar Feeds
RFID/Swipe Card Check-In Setting up the Cobot KISI Integration Creating Your Own RFID Integration (API)
Registering Additional Spaces Give Members Access to Multiple Spaces

FAQ

What Does the Member View/Portal Look Like? Can I have Cobot send an email before a member is charged? Can I limit the number of members per plan? Can I make the member phone number a required field? Can I send messages/emails/newsletters to my members? How can I change my own/my coworker's email or password? How can I check in the guests of my members? How can I pause/freeze a membership? How can I reactivate a cancelled member? How can I remove member's coworker profiles? How can admins/members upload their picture? How can my member reset their password? How do I delete a coworker who has cancelled their membership? How do I delete the test members? How do I delete/remove members? When do day passes / booking passes expire?
How Can I Delete an Invoice? Are time passes also prorated? What Does 'Write off' on My Invoices Mean? Can I add a retention rate to invoices? Can I give members a discount on their plan? Can I have members be charged immediately when they sign up? Can I list multiple people to receive an invoice? Can I offer a discount for committing to longer term memberships? Can I offer my members to pay in advance (lump sums)? Can invoices be sent to a different email address than a member's primary email? How can I add an annual (yearly) membership fee? How can I add cash payments or other manual payment methods? How can I bill a deposit/early payment in advance? How can I change the day my coworkers are invoiced? How can I create a weekly plan? How can I give my members a short-term promotion rate? How can I require my members to add a payment method? How can I send an invoice anytime? What exactly does Cobot do when an invoice is due?
What Is GDPR and What Does It Mean for Me? Cobot Hosting, Security FAQ Can I build my website with Cobot? How can I delete a how-to? How can I use Google Analytics? Can I use my own domain? Do you have a phone app/mobile website? How are the numbers in the Analytics section calculated? How can I change the name of my addons? How can I track my revenue? How Can I Use Javascript? How do I delete admins? How do I delete my account? How does Cobot assign day passes, do they roll-over? I am an admin. How can I see my member view? Why does Cobot say my email isn't working? Why don't we revoke access when a payment fails? In Which Languages Is Cobot Available?
Can Cobot sync with Outlook? Can I Use Cobot as a CRM? Can I also use my Liquidspace Account? Can I embed the booking calendar on my website? Can I embed the plans I've created with Cobot on my website? Can I Give Members Vouchers? How can I get a print copy of my calendar? How can I give guests access to our Wi-Fi? How can I see if a member was invited to my space's Slack team? How can I see if a member was invited to my spaces KISI place? Netbox troubleshooting What can I do if my coworkers don't see the wifi login page? Why can't some of my members see our add-ons?
Can I display Cobot bookings outside my meeting rooms? Can I get a separate calendar feed for each meeting room? Can my members be notified about upcoming meetings? How can non-members book a meeting room?
How does Cobot calculate the number of members of my space? How much does Cobot cost/what is the pricing? Is there a white-label version of Cobot available?

Learn Coworking

Here’s a collection of resources you will find specially useful if you are starting up a coworking space: From your membership plans and agreements, to resources on payment methods, internet control, events for your community.

Coworking Business Plan Coworking Invoices Coworking Memberships & Time Passes Coworking Payment Methods Coworking Security & Access Control Coworking Service Agreement

Contact

Send us a message

Ways to contact us

We are in Europe, where it’s currently 06:40PM.
The site is monitored 24/7 for critical errors.

E-Mail: support@cobot.me

Languages

We speak English.
Wir sprechen Deutsch.
Nous parlons français.
También hablamos español.
Nós também falamos português.
Rozmawiamy po polsku.
Vi kan också prata svenska.

Getting Started Session

If you want to get in touch first, request a personal getting started session.

Made with love in Berlin