Frequently Asked Questions
Is there a minimum commitment?
No. There are no long-term, short-term, or any-term contracts or commitments on your part. You can cancel at any time and export your data with no notice period.
Do I need to sign a contract?
No. There are no long-term, short-term, or any-term contracts or commitments on your part. You can cancel at any time and export your data with no notice period.
How does the free trial work?
You can use Cobot for free, without any restrictions, for 30 days. After that you will be prompted to upgrade to a paid account. You can also try out our paid extras – Radius WiFi and External Bookings – for free during your trial.
Cobot users may also extend their free trial if they have not yet opened their business. Please contact our support team when you register if this applies to you.
How do you count members?
We have the most trustworthy member count on the market. We strongly believe that your subscription plan should only be based on paid, recurring revenue.
Members only count toward your subscription if they are:
- on an active and recurring paid membership
- on a paid team plan
We DO NOT count:
- drop-ins
- day pass users
- people on a free membership
- visitors
- admins
Is Cobot secure?
Yes, we keep your data safe. All communication with Cobot is encrypted via industry standard SSL. Our servers are firewalled, passwords encrypted, and credit card data is stored off-site at a secure location. We are fully GDPR compliant.
Can I change my subscription later?
Yes, you can upgrade, downgrade, and cancel any time from within Cobot. And best of all, you don’t need to speak with a sales representative to do so.
Do I need a credit card?
Not for the free trial. We’ll ask you for one when you become a customer. SEPA Direct Debit is also available for European-based customers.
Will I ever have a surprise charge on my monthly invoice?
No. You’ll never be upgraded or charged extra without your knowledge. Our transparent pricing promise means that you always have the knowledge of what you’ll be paying and the ability to up or downgrade by yourself, we don’t lock that behind a conversation with our sales team.
Can I pay annually?
Yes! It’s an easy way to save on your subscription. When you pay yearly, you get your 12th month free.
Can I pay to have custom features developed?
Yes! Reach out to our support team and we can work together to figure our how we can build what you need.
Can you train my staff to use Cobot?
We sure can. We offer bookable half and full-day onboarding packages in which we can help familiarize your staff with our product. We can also help you optimize your setup.
Will I be notified before my subscription changes?
You will always be notified when you should upgrade your subscription. If you have an influx of paid recurring members (remember: day pass and drop in users never count) and you’re on the verge of moving to the next level, we’ll let you know. You’ll never find out via a surprise bill, and we won’t upgrade you automatically.
Discount Policy
Annual Discount
Cobot will give you one month of the year off if you switch to annual billing, just get in contact with our support team and we’ll set this up for you.
Multiple Locations Discount
We’re happy to help our spaces grow. If you open a second location, we will give you 15% discount, and 20% if you open a third or more.
Limited Campaigns and Offers
We regularly run special offers on Cobot subscriptions in different regions around the world. If you wonder if any of these discounts apply to you, contact our support.
Non-Profit Discount
We offer a 25% discount to non-profit spaces. To get the discount just sign up for our free trial and get in contact with our support team.
Coworking Spaces located in low and lower middle income economies
Cobot aims to be the tool to support the growth of all spaces, no matter their size or location. That’s why we offer to support spaces located in economies classified as low or lower middle income. To get the discount, just sign up for the free trial and then send us an email with your account username and a link to your pricing structure. We will then calculate a fair quote for you.
